Changing passwords for any mailbox can be done through the Temerity Media control panel at https://cp.web-elegance3.uk. Log in to the Control Panel (link above) and select [Manage Hosting]. Select the hosting account and then select [Email Accounts] under [Email]. click the padlock icon and either select the offered password or add your own. Please select a strong and unique password

To access your account, manage spam, aliases and other settings, go to https://cloud.market/sign-in If you need to reset a password, this can be done from here.

Questions about email are the most common by far and probably account for 70% of all questions asked. To help us to help you, when you have an issue we will want as much information as possible. For example, consider if you can get mail on other devices, is it only one account that is not working, when did it stop working, have sent a test email from another account, have you tried to log in via Web Mail

https://webmail.w3x.uk/

It should always be your first step to check for maintenance or known faults. Maintenance is carried out at a time to minimise disruption. Check this link for details. https://status.w3x.uk/

Simply go to the login page and click the link to obtain your details. If you don’t know any of your details, use the email form using an email address we will recognise. You could also look for the email we sent you when you signed up. This will include the word "Welcome" should you wish to search your inbox.

All domains are set to renew automatically. You only need to speak to us if you wish to cancel a domain and can't do this yourself. US domains such as .com and .org are different from UK domains and so you might receive a notice. This is normal and can be ignored unless you wish to change something.

Most websites are hosting using a UNIX/LINUX platform. We also offer Windows servers. If you want to use WordPress then select one of the WordPress packages. If you have any doubt, contact us and we will point you in the right direction.

Free SSL is included with most packages, simply find the section and click the button to install. Some packages come with the certificate already installed. For a paid SSL, you can select this from the shop once signed into your account. You can also use SSL from other providers.

We have a safe process in place which allows a site to be copied. This can include email accounts with their history. Once done and you have confirmed you have everything you need, transferring the domain or changing the A records will set the site live. Don't forget to cancel your old plan.

Nope. Our hosting packages are fully open to our clients and so you can leave whenever you want. We find that having no lock-in shows we have nothing to hide and our clients stay with us. Of course we don't want to say goodbye to any client but if you want to see if the grass is greener elsewhere, we won't stop you. There is only one rule - you must tell us so that we can stop billing you!

We have packages suited to small websites which do not require a database, these are either the Starter package or Business package. Next is for sites with a database. These are for sites such as Joomla, WordPress, Magento etc. For WordPress we have a special range of servers which have been configured to work with WordPress. For this, if you intend to manage your own WordPress site you should select the WordPress Self-Build package. Lastly, we have a series of Windows Servers to all you to run your Microsoft ASPX sites. If we are building your site, we will select the most appropriate for your needs. All packages can be migrated and so if your needs change, we can move your site.

You will need to safely store your passwords for your CP login, website, emails and other logins. We strongly recommend the use of a Password Management system. For most users these are free. We don't keep your passwords as these are private to you and your responsibility. Checkout Keeper Secuirty - SecureSafe - Dashlane and others

Using a password manager requires one super strong master passsword. The best master password is a long password. It doesn’t have to be complex. So a simple way to do this is to think of something like your walk to school when you were a child. For me there were a number of memorable elements to my walk. First there was the red letter box where I would often drop in post on the way, then I would cross the road to avoid the big wolfhound. As I got to the high street I would look in for my grandfather who worked at the butchers. Using this, I have selected the following to make up my master password. Post, Cross, Hound, Butcher. That is 21 characters and so my new master password would be postcrossHounDbutcher . To test this out, I go went to https://password.kaspersky.com/ (don’t use your real password here) and this tells me that my password will be hacked in 691 Centuries. Not bad!

We are proud of our track record on maintaining safe systems. Industry standards are usually at 99.99% availability for web based services, but we exceed this and often maintain web services for the vast majority of our users at 99.999% or even 100% over any given year. The world security picture is constantly changing and the task of maintaining and securing services become much harder. We have always been on hand to offer help and advice on security and we will continue to do so. Our web site has a free password generator and we constantly keep you abreast of security issues via our newsletter.

The cost of maintaining security is increasing due to many factors and we have started to look at offering a tiered approach to our security packages. Where there is a lower need or desire for security we will offer a reduced package, but where there is an increased requirement we will offer a bespoke package. This will give you more choice. A minimum standard has to be applied to all online and cloud based services.

A minimum standard for passwords, email security, web security etc., will be enforced where we can. Should a user ignore these standards and adopt a lower standard, support will not be provided free of charge where the issue is of a security nature. E.g. If an account is hacked and the password is found to be of an unacceptable standard.

For all of our clients we offer data backup and protection. Whether you are a web customer or support customer, we have the tools to protect your data.

We have partnered with CircleLoop to provide and manage 21st Centrury phone systems for businesses. Systems are very cost effective and provide a vaste array of functions. Using your existing computers, tablets and phones, simply log into your account and take your calls with you. There are great functions for recording calls, setting open and closed times, synchronising contacts across your company, adding geographical and non-geographical numbers and so much more. Call for details and to set up a free trial.

Once you have downloaded the app, log in using the credentials we sent you. You can find out more information here https://help.circleloop.com/circleloop-quick-start-guide

Installing and using CircleLoop couldn’t be easier. You can download and use your account on just about any Mac, PC, Tablet or Phone and have full and immediate access to your calls.

Once you have ordered and paid for your account you will be sent an email with a link to access your account. Simply follow the steps to add to your device. You will be up and running in seconds