Server Reboot

You can reboot your server any time you like. Just visit the “Manage Dedicated Servers” area of your control panel and click the real time reboot option. This will perform a hardware reboot (power cycle the server).

You should always try and do a proper software reboot if you can, but if you do need to perform a hardware reboot then you are in complete control of this feature 24x7x365.

Add IP Addresses

We setup one IP address as standard and you can add another for free by clicking the option in the “Manage Dedicated Servers” area of your control panel. If you need more IP addresses after that you can buy these for £12 each per year.

Bandwidth Graphs

We automatically graph your servers traffic usage so that you can see how busy your server is.

Custom Work

Sometimes you might need some help with some system or application level problems on your server. Or you might need some new software installing.

If you would like us to carry out system administration tasks on your server then we can provide you with a quote for the work you require.

Power Supply & Backup

Each rack has two independent power feeds, fed from two diverse connections to the national grid.

Should one or both of these feeds fail 4 x 300kVA Riello UPS (N+1) battery backup systems will cover immediate power requirements. All power to the cabinets is supplied via the UPS to maintain clean supply to the servers.

If mains power is not restored within 10 seconds 3 x N+1 diesel powered generators will start providing full continuous power to the data centre.

Spare fuel for the generators is stored on-site and contracts are in place with fuel companies to deliver continuous emergency fuel for a virtually unlimited amount of time.

Fire Suppression

Fire protection is provided by the FM200 Fire Suppression System which fills the sealed data centre with gas to extinguish any fire quickly without the use of water and without damage to any equipment.

Climate Control

The data centre is fully climate controlled with N+1 Stultz DX Cybercool Air Conditioning Systems. The system monitors and controls the temperature and humidity levels.

Drip sensors located below floor monitor for any leaks in the system. Cold air is forced underneath raised flooring into the bottom of each server rack, and vacuumed out of the top providing maximum cooling efficiency. The position of each server rack/apparatus is calculated by a dedicated deployment team to further optimise cooling efficiency.

Server Cabinets

46u high 1500mm wide x 1000mm deep, cable management system and 80% mesh doors. Cabinets are kept locked at all times.

CCTV

The data centre is monitored by cctv both externally and internally. All CCTV images are recorded and stored for 3 months.

Secure Fence

The building is surrounded by a 8ft perimeter fence. Gates are locked outside of normal business hours.

Secure Fob Access

There are two locking doors to go through for access to each of the separate data halls within DC2. These are locked and can only be opened using Secure Fobs which are only held by named staff.

100% Dell Servers

We use only Dell servers in our Dedicated Server platform.
All our Dedicated Servers utilise RAID 1 disk mirroring so either of your two disks can fail without impacting your website.

100% Cisco Gigabit Network

Our network operates on industry-leading network equipment from Cisco Systems. All our switches and routers are developed by Cisco. Our network is based on 10 gigabit technology, which means that it runs at a speed of 10000 Mb per second – most web hosting networks are limited to much less.

Our network also utilises 100% CAT6 network cable, which contains four pairs of copper wire and, unlike CAT5, utilises all four pairs. CAT6 supports Gigabit (1000 Mbps) Ethernet and supports communications at more than twice the speed of CAT5e, which is the other popular standard for Gigabit Ethernet cabling.

Connectivity

We operates a multi-homed network utilising BGP4 technology. Simply put, we have multiple connections to the Internet with different backbone providers, should any connection fail our other connections automatically take all the traffic. Not only does this mean that we are very unlikely to lose connectivity to the Internet, but it also means that traffic moving to and from our network can choose from a range of paths to get to its final destination. This means that we have been able to configure the network always to take the fastest paths.